MANAV ENTERPRISES (hereinafter referred to as “Company”) welcomes you to our website, www.drmanavmantra.com, where we offer Ayurvedic health solutions for piles, diabetes, liver health, and kidney stones under the brand Dr Manav Mantra.

We value your trust and strive to deliver the highest quality products and customer experience. Below is our formal Cancellation and Refund Policy applicable to all orders placed through our website.

Order Cancellation

  • Orders once placed and confirmed on our website cannot generally be canceled as we begin processing and dispatching immediately to ensure prompt delivery.
  • However, if you wish to request a cancellation, please email us at support@drmanavmantra.com or call +91 96344 29854 within 2 hours of placing the order with your order details.
  • Cancellations are subject to confirmation by our team, and if your order has already been dispatched from our warehouse, it cannot be canceled.

Refund Policy

We take utmost care to ensure that you receive our products in perfect condition. However, refunds will only be considered in the following circumstances:

  1. Damaged or Defective Product:
    If you receive a product that is damaged, defective, or expired, you must notify us within 24 hours of delivery by emailing support@drmanavmantra.com with photographs of the damaged/defective product and your order details.
  2. Incorrect Product Delivered:
    If you receive a product different from what you ordered, please contact us within 24 hours of delivery, and we will arrange a replacement or refund as applicable.
  3. Non-Delivery of Product:
    If your order is not delivered within the estimated delivery timeline due to reasons attributable to us, you may request a full refund.

Important Notes

  • Refunds are processed only after verification of the issue raised and approval by our team.
  • Approved refunds will be initiated within 7-10 business days, and the amount will be credited to your original payment method.
  • We do not offer refunds or exchanges for products opened, used, or damaged due to mishandling after delivery.
  • No refunds are applicable for orders canceled after dispatch.

Contact Us

For any queries or concerns regarding your order, cancellation, or refund, please feel free to contact us:

📧 Email: support@drmanavmantra.com
📞 Mobile: +91 96344 29854
🏢 Address: Lohamandi, Agra, Uttar Pradesh 282007

We thank you for choosing Dr Manav Mantra and look forward to serving you with our trusted Ayurvedic solutions.